Government of Australia Department of Health and Ageing Country Resources Mental Health Service Standards Australia 2010 Guidelines

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Description

The National Standards for Mental Health Services focus on:
• how services are delivered
• whether they comply with policy directions
• whether they meet expected standards of communication and consent
• whether they have procedures and practices in place to monitor and govern particular areas—especially those which may be associated with risk to the consumer, or which involve coercive interventions.

All of the Standards, except the consumer standard, are designed to be assessed. In contrast, the consumer standard is designed to inform consumers about their rights and responsibilities and the key elements underpinning the provision of quality service that consumers can expect to receive from mental health service providers throughout the continuum of care. The consumer standard is therefore not intended to be assessed, as it contains criteria that are all assessable within the other standards.

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