California Department of Health Care Services Country Resources General Health Strategies and Plans California 31 December 2013 Guidelines

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The Departments mission is to provide Californians with access to affordable, integrated, high-quality health care, including medical, dental, mental health, substance use treatment services, and long-term care.

The 12 commitments include:
1. Improve the consumer experience so individuals can easily access integrated, high-quality health care when they need it, where they need it, at all stages of life.
2. Treat the whole person by coordinating and integrating medical, dental, mental health, substance use treatment services, and long-term care.
3. Improve and maintain overall health and well- being through effective prevention and intervention.
4. Develop effective, efficient, integrated, and sustainable health care delivery systems.
5. Ensure there is a viable health care safety net for people when they need it.
6. Maintain effective, open communication and engagement with the public, our partners, and other stakeholders.
7. Hold ourselves and our providers, plans, and partners accountable for performance.
8. Be prudent, responsible fiscal stewards of public resources.
9. Foster a healthy, positive, and respectful work environment.
10. Focus on communication, collaboration, teamwork, and effective decision-making.
11. Recognize and show appreciation for dedication, innovation, and excellence.
12. Provide opportunities for professional learning and growth.

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