State government of New South Wales Department of Health, NSW Country Resources Older Persons General Health Policies, Laws, Strategies & Plans, Service Standards New South Wales 4 September 2006 Policy document

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The Guidelines for working with people with challenging behaviours in residential aged care facilities aim to:
■ improve the quality of care for residents living within residential care settings
■ improve orientation and training of staff working in residential care facilities
■ inform responsive development of policy and protocols
■ increase the capacity of the residential aged care sector to provide appropriate assessment and care for older people with challenging behaviour.

In this document, ‘people with challenging behaviour’ refers to people whose behaviour causes stress or distress to the person with the behaviour or any number of other people interacting with them including other residents, care staff, family and friends. Challenging behaviours are associated with a decline in their cognitive capacity, generally due to dementia and/or psychiatric conditions such as schizophrenia, bipolar affective disorder, anxiety disorders and agitated depressive states.

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