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Health and Community Services Complaints Act 2004

Parliament Of South Australia Country Resources General Health Legislation South Australia 1 July 2003 Legislation/regulation community services, health service

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An Act to provide for the making and resolution of complaints against health or community service providers; to make provision in respect of the rights and responsibilities of health and community service users and providers; and for other purposes.

The objects of this Act are
(a) to improve the quality and safety of health and community services in South Australia through the provision of a fair and independent means for the assessment, conciliation, investigation and resolution of complaints; and
(b) to provide effective alternative dispute resolution mechanisms for users and providers of health or community services to resolve complaints; and
(c) to promote the development and application of principles and practices of the highest standard in the handling of complaints concerning health or community services; and
(d) to provide a scheme that can be used to monitor trends in complaints concerning health or community services; and
(e) to identify, investigate and report on systemic issues concerning the delivery of health or community services.


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